In short: full refund before activation. No refunds after activation.
Before activation — full refund
If your eSIM has not yet been activated (it has never connected to a US network), you can request a full refund at any time, for any reason — trip cancelled, plans changed, bought the wrong plan. Installing the eSIM does not count as activation, but an installed eSIM that later connects in the US does.
After activation — non-refundable
Once an eSIM has been activated, the digital service has been supplied and it can't be refunded, including for unused days or data.
Exceptions
- If an eSIM fails to work due to a fault on our side or our network partner's, and we can't fix it within a reasonable time, we'll refund or replace it.
- Duplicate orders placed by mistake are refunded if the duplicate eSIM hasn't been activated.
Refunds are not available for device incompatibility or carrier-locked phones where the eSIM has already been activated, or where fair-use rules were breached.
How to request
Email hello@americanesims.com with your order number and the email used at checkout. We confirm the eSIM's status with our partner and refund to your original payment method, usually within 5–10 business days.
For multi-traveler orders, each eSIM is assessed individually — unused eSIMs in an order can be refunded even if others were activated.