Support
We're here, around the clock
Support is by email only — so every answer is written down and easy to follow.
hello@americanesims.comEmail support
Available 24 hours a day, 7 days a week, by email.
24-hour average response time. Most connection issues are answered much faster.
Help us help you faster — include:
- Your order number and the email you used at checkout
- Your phone model and software version
- Where you are in the US and what you see (a screenshot helps)
Many issues are solved in 2 minutes with our troubleshooting guide.